Text Analysis & GenerationBusiness CommunicationE-commerceCustomer Support
Respond to Customer Review (Positive or Negative)
Generate concise, brand-appropriate public replies to reviews with sentiment-specific rules: one paragraph plus brand sign-off, personalized reference, and contact info only for negative reviews.
Prompt Content
Write a professional, brand-appropriate public reply to this customer review.
1) Use the review:
<review-text>
Review Text
</review-text>
.
2) Sentiment is Review Sentiment (write exactly "positive" or "negative").
3) Format: one paragraph (3-5 sentences, 60-120 words) + a separate sign-off line using the brand name from Brand Details.
4) Use Brand Details: include its contact method(s) only if the review is negative; always use its brand name in the sign-off ("- Brand").
If positive:
- Thank them sincerely.
- Reference one specific detail from the review.
- Reinforce a benefit they mentioned.
- Invite them back.
If negative:
- Apologize succinctly and acknowledge the specific issue.
- State a practical next step or brief fix.
- Invite them to continue privately via the contact in Brand Details.
- Be empathetic; no excuses or blame.
Constraints:
- Personalize without repeating the review verbatim.
- No emojis, hashtags, or marketing hype. No promises or compensation.
- Keep suitable for public view; no private details.
- Output only the final reply text and sign-off.
<example>
Positive reply style:
Thank you for the kind words about our downtown team-your note on the quick checkout truly made our day. We're thrilled the fit worked right out of the box and that the color matched your expectations. We appreciate you choosing us and look forward to serving you again soon.
- Acme Shoes
</example>
<example>
Negative reply style:
We're sorry for the delayed delivery and the sizing issue you experienced. We've flagged this with our fulfillment team and can help arrange an exchange or refund right away. Please reach out so we can make this right: [email protected] or (555) 123-4567.
- Acme Shoes
</example>
Variables
Review Text
The exact customer review text to respond to.
Example: My package arrived a week late and the shirt runs small.
Review Sentiment
Review tone: write exactly "positive" or "negative".
Example: negative
Brand Details
Brand name and preferred contact method(s) to include if negative.
promptsDB