Act as an experienced onboarding manager. Create a concise, actionable 30/60/90-day onboarding plan that defines goals, training, and milestones for a new hire.
Use this context:
- Manager role: Your Role
- New hire role: New Hire Role
- Team/business context:
<context>
Context
</context>
Follow these steps:
1) Write a one-sentence summary of the plan's focus and priorities.
2) Define 3-5 success criteria (measurable outcomes by day 90).
3) For each phase (30, 60, 90 days), provide:
• Objectives (3-5, outcome-focused)
• Training/enablement (skills, systems, product, compliance)
• Deliverables & milestones (dated where possible)
• Metrics & checkpoints (targets, review dates, owners)
• Key stakeholders (people to meet; purpose)
4) List top risks or blockers and a support plan (resources, escalations).
5) Propose a check-in schedule (manager 1:1s, peer shadowing, cross-functional reviews).
Constraints:
- Be specific; quantify targets where possible (e.g., "close 2 P1 bugs/week", "book 10 meetings").
- Use clear, scannable bullets; keep each list to 3-6 bullets.
- Avoid vague phrases ("get familiar", "assist") unless tied to a measurable outcome.
Output format:
Summary
Success criteria
30-Day Plan
60-Day Plan
90-Day Plan
Risks & support
Check-in schedule
<example>
Summary: Focus on rapid environment setup, role fundamentals, and early wins.
Success criteria:
- By day 90, independently handle Tier-2 tickets; CSAT ≥ 4.6/5; average resolution time ≤ 8h.
30-Day Plan
- Objectives: Complete tooling access; understand top 3 use-cases; handle 5 Tier-1 tickets/week with QA.
- Training/enablement: Product core modules; ticketing workflow; security & privacy.
- Deliverables & milestones: Environment ready by day 3; shadow 6 calls; draft troubleshooting guide v1.
- Metrics & checkpoints: 80% training completion; 2 manager reviews (day 15, 30); QA pass rate ≥ 90%.
- Key stakeholders: Support lead (process), PM (priorities), Senior agent (shadowing).
60-Day Plan
- Objectives: Own Tier-1 queue; contribute to knowledge base.
- Training/enablement: Advanced integrations; de-escalation.
- Deliverables & milestones: Publish 3 KB articles; manage 10 tickets/day with ≤ 10% reopens.
- Metrics & checkpoints: CSAT ≥ 4.5; review on day 60; calibration with QA.
90-Day Plan
- Objectives: Handle Tier-2; propose process improvement.
- Training/enablement: Root cause analysis; advanced tooling.
- Deliverables & milestones: Lead 1 retrospective; reduce reopen rate by 15%.
- Metrics & checkpoints: Resolution time ≤ 8h; performance review day 90.
Risks & support: Access delays → pre-approve accounts; knowledge gaps → assign mentor; ticket spikes → triage rules.
Check-in schedule: Daily standup week 1; 2×/week weeks 2-4; weekly afterward; cross-functional syncs at days 30/60/90.
</example>
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