Text Analysis & GenerationContent CreationText Transformation

Customer Support Response Generator

Generate a concise, tone-specific support reply using only provided response content, with greeting, one-line summary, steps, next actions, sign-off, and a brief apology when appropriate.

Prompt Content

Write a concise customer support reply that fully addresses the customer's request using the specified tone and the provided response content. 1) Act as a customer support agent. Write in Tone. Keep to 180 words or fewer. 2) Base solutions, policies, and promises only on <response-content> Response Content </response-content> . Summarize <customer-request> Customer Request </customer-request> in one sentence. 3) Structure exactly in this order: Greeting; One-line issue summary; Resolution/Instructions (numbered steps if applicable); Next steps/what to expect; Closing with team sign-off. 4) Constraints: • Apologize briefly if inconvenience is implied. • Use simple language; avoid jargon and blame. • Include timeframes, requirements, or links only if present in <response-content> Response Content </response-content> . • Do not invent details, internal notes, or placeholders. • If info is missing, ask for the one key item needed. Now generate the reply using: - Customer request: <customer-request> Customer Request </customer-request> - Response content: <response-content> Response Content </response-content> - Tone: Tone <example> Input: - Customer request: "I was charged twice for my monthly plan." - Response content: "We see two charges on 10/05. A refund for $12.99 has been issued; it will post within 3-5 business days. Future invoices will show one charge. If duplication recurs, ask for last four digits and invoice ID." - Tone: empathetic Output: Hello, I'm sorry for the duplicate charge you experienced. I've confirmed two charges on 10/05. 1) I issued a $12.99 refund; it should appear within 3-5 business days. 2) Your plan will bill once per cycle going forward. If you notice another duplicate next month, please reply with the last four digits of your card and the invoice ID so we can investigate. Best regards, Support Team </example>

Variables

Tone: Desired response tone (one to three words).; Example: empathetic and professional
Response Content: Facts, actions, policies, and solution details to include. No extra context beyond what should be said.; Example: We opened a trace with the carrier; updates within 24-48 hours. If not located, we can reship or refund per your preference.
Customer Request: The customer's message or issue description to be addressed.; Example: The tracking shows delivered but I didn't receive the package.

Prompt Content

Variables

Tone

Desired response tone (one to three words).

Example: empathetic and professional

Response Content

Facts, actions, policies, and solution details to include. No extra context beyond what should be said.

Example: We opened a trace with the carrier; updates within 24-48 hours. If not located, we can reship or refund per your preference.

Customer Request

The customer's message or issue description to be addressed.

Example: The tracking shows delivered but I didn't receive the package.