promptsDBText Analysis & GenerationContent Creation
Chat Transcript to FAQ Generator
Generate a customer-facing FAQ from a chat transcript: extract and dedupe 5-15 questions, write ≤60-word answers from transcript only, categorize, add overview, and flag follow-ups.
Prompt Content
Create a structured, customer-facing FAQ from the chat transcript.
1) Extract distinct customer questions and intents; merge duplicates; select the 5-15 most relevant.
2) Write a concise, self-contained answer for each using only the transcript; if info is missing, set A: Needs clarification and add Next step.
3) Group Q&As into 3-6 clear categories.
4) Use neutral, concise tone; second person; plain language.
5) Output exactly in the template below.
• Use only facts present in the chat; no assumptions.
• Each answer ≤ 60 words.
• Use the product/service name exactly as: Product Or Service.
• Remove agent names, timestamps, and internal chatter.
TEMPLATE TO OUTPUT
FAQ: Product Or Service
Overview: <1-2 sentences summarizing the main themes/questions from the chat>
Categories:
- <Category Name>
- Q: <question>
A: <answer>
- Q: <question>
A: <answer>
- <Category Name>
- Q: <question>
A: <answer>
Unresolved / Follow-ups (only if any):
- Q: <question>
Needs clarification: <what's missing>
Next step: <action or owner>
<example>
FAQ: AcmePay
Overview: Customers asked about pricing tiers, refunds, and linking bank accounts.
Categories:
- Pricing & Billing
- Q: Do you offer monthly and annual plans?
A: Yes. Monthly and annual plans are available; annual includes a discount noted in the chat.
- Account & Access
- Q: How do I link my bank account?
A: In Settings > Payments, select Link Bank and follow the in-app prompts described by support.
Unresolved / Follow-ups:
- Q: Can I pause my subscription?
Needs clarification: Policy not stated in the chat.
Next step: Confirm with billing team and update FAQ.
</example>
Product/Service: Product Or Service
Chat Transcript:
<chat-transcript>
Chat Transcript
</chat-transcript>
Variables
- Product Or Service
- Exact name of the product or service discussed in the chat.
- Example: AcmePay
- Chat Transcript
- Full customer chat transcript text.
- Example: Customer: Do you offer annual pricing?\nAgent: Yes, we have monthly and annual plans. Annual includes a discount.\nCustomer: How do I link my bank?\nAgent: Go to Settings > Payments and select Link Bank.